FAQ's

Orders & Payment

Q: How do I place an Order?

We accept all major credit cards, and we offer a multitude of checkout options.

Ordering Online

Please shop online using the add to cart button to choose your selections. After you have finished shopping, click on view cart to see your selections and the subtotal. You can enter any coupon codes you have on the view cart page, but it's also available on the check out page. Once you click the check out button, you will be taken to a screen to enter only pertinent information to get your order processed. Our check out is secured via SSL. To confirm, you should see "https://" before the URL in your address bar. The s denotes that you are in a secured connection with our servers. From here, you can choose to check out using our secure server.

Purchase Orders

We accept purchase orders from governmentally funded companies and organizations. Please email support@northstarPPE.com for more information regarding commercial purchases.

Q: How do I have taxes removed from my order if I am tax-exempt?

If you have already made your purchase and live in California, you can fill out the appropriate form below and email it to support@northstarPPE.com to receive a refund. To avoid having taxes taken from your order before your purchase, please place your order by phone or by email.

Q: How do I request a quotation?

A: Provide your billing and shipping address, the items or part numbers desired, the quantity of each item desired, and contact information in an email to support@northstarPPE.com.

Q: How long will my quotation be valid?

A: All quotes are valid for three days due to the volatility of the market.

Shipments & International

Q: How long will it take for me to receive my product after my order is placed?

A: Please allow 24-48 hours for your order to be processed and shipped. Shipping will take seven business days. We ship daily Monday through Friday. Due to the high volume at this time, please be patient with us if you are experiencing any delays. For any questions or concerns, please send an email to support@northstarPPE.com.

Q: May I ship with someone other than UPS, FedEx, USPS, or DHL?

A: NorthStar PPE Solutions may accommodate other methods of shipping, but the customer would be responsible for setting up the pick up from our warehouse and providing any paperwork or labels needed for the order to be received by the shipper.

Q: Why did I receive a request to pay additional shipping for my international order?

A: Shipping Quotes are Not Exact.

Understand that shipping charges quoted are not exact. Some orders (i.e., bulky, heavier products) may be modified after your order, which could result in a decrease or increase in shipping and handling fees. Orders shipped to Guam, Virgin Islands, Alaska, or Hawaii will require additional shipping charges. You agree to be responsible for any additional shipping and handling fees. You will be notified of any charges.

Q: What is the standard lead time for an international order?

A: After 24-48 hours of processing has ended, the order has a 7-14 business day lead time to arrive at the customer's country's customs.

Q: How do I avoid paying customs fees?

A: Custom fees are mandatory with every country and are out of NorthStar PPE Solutions jurisdiction.

Q: If my invoice shows only the billing address, does this mean it will ship there?

A: Yes; if your invoice only has one address, that is where your order will ship to.

Returns

Q: Can I return an item?

A: All orders are final sale, and we are unable to accommodate returns, refunds, or cancellations on any order. Due to hygienic standards on PPE products, we are unable to accept returns.

Please Note:

  • Certain product warranties may only be valid in the United States
  • All products on our sites are subject to safety and testing standards as required by the United States and may not be certified for use outside the United States
  • All prices are shown in US Dollars